Shipping policy
SHIPPING POLICY — SUNNYGIGI
Order Processing
All items are made to order. Production typically takes 2–5 business days before your order ships. During peak seasons, production times may be slightly longer.
Shipping Times
Estimated delivery times after production:
- United States: 5–12 business days
- United Kingdom: 4–10 business days
- Europe: 5–12 business days
- Canada: 7–15 business days
- Australia & New Zealand: 7–15 business days
- Rest of World: 10–20 business days
Delivery estimates are not guaranteed and may vary due to carrier delays, customs, or other external factors.
Tracking Information
Once your order ships, you will receive a tracking number by email. Tracking updates may take 24–72 hours to appear.
Shipping Delays
We are not responsible for delays caused by carriers, customs, weather conditions, or other factors outside our control. All delivery times are estimates only.
Wrong Address Disclaimer
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses. If an order is returned due to an incorrect address, reshipping fees may apply.
Lost or Stolen Packages
If a package is marked as delivered but you have not received it, please contact the carrier directly. We are not responsible for packages lost or stolen after delivery.
Customs & Import Fees
International orders may be subject to customs fees, taxes, or import duties. These charges are the responsibility of the customer.
Order Changes & Cancellations
Because all items are made to order, we cannot guarantee changes or cancellations once production has started. Please contact us immediately if you need assistance.
Contact
For any shipping questions, contact us at welcome@sunnygigi.store.